Ever notice how a new acronym or buzzword gets introduced and no body bothers to tell you what it means? It may be that the people throwing it around don't know what it really means themselves. Such is the case with HCAHPS. At first I thought they were talking about health care associated pneumonia. Later I realized that it was a new survey method that will change the way the patient satisfaction game is played. But when I asked around nobody, it seemed, could tell me what those letters stand for. So I looked it up. It's Hospital Consumer Assessment of Healthcare Providers and Systems. There you are. Information here and here.