Friday, November 06, 2009

Six Sigma and Lean

---are process improvement methodologies originated by industry (Motorola and Toyota, respectively) increasingly employed by health care systems. They are coming to be viewed as more robust than the traditional quality improvement methods used by hospitals. Joint Commission is getting interested. Expect to hear more about this. Here is a paper describing the experience of four hospital emergency departments using Lean to improve throughput and patient satisfaction.

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